About Us

Your Trusted Online Pet Shop for Quality, Style and Global Delivery

Lumo Paws is a UK-based online pet shop offering a premium selection of pet accessories, toys, bedding, grooming essentials, and more. We serve customers worldwide with fast, reliable delivery and a strong commitment to pet well-being and customer satisfaction.

Founded to bring together quality, convenience and compassion, Lumo Paws was created for pet lovers who value safety, design, and functionality — all in one trusted digital destination. We are an online-only store with no physical location, allowing us to focus fully on delivering value and service to pet families everywhere.

Our Mission

To enrich the lives of pets and their owners by providing safe, well-designed, and high-quality products through a seamless and trustworthy online shopping experience.

Our Vision

To become a global reference in the online pet industry, recognised for our curated product range, responsive customer service, and dedication to pet wellness.

Our Values

  • Animal Wellbeing: Every product is selected with pets’ safety, comfort, and health in mind.
  • Customer First: We provide fast, helpful and transparent service in every interaction.
  • Global Reach: We proudly ship worldwide with affordable, tracked delivery options.
  • Sustainability: We support ethical suppliers and responsible sourcing.
  • Innovation: We constantly explore new solutions to improve our digital experience.

Our Purpose

To be your reliable, long-term partner in caring for your pets — offering products that help strengthen the bond between pet and owner while ensuring comfort, safety, and happiness.

Our Story

Lumo Paws was founded in the United Kingdom by pet owners who saw a need for a more reliable and curated online experience. In a market full of generic offerings, we wanted to build something better — a store where each item is carefully selected based on function, design, and impact.

As a digital-first business, we are committed to convenience without compromise. From accessories for dogs and cats to interactive toys and smart gadgets, we combine global sourcing with local care.

We serve customers in the UK, Europe, North America, and other English-speaking markets — with all operations streamlined for global e-commerce.

Whether you're searching for premium dog collars, safe grooming tools, or cosy pet beds, Lumo Paws exists to give your pets what they truly deserve — the best.