Contact Us

Customer Support at Lumo Paws

At Lumo Paws, customer service is a fundamental part of our commitment to excellence. Whether you need assistance with an order, want to process a return, or have a general enquiry, our team is here to help — with speed, clarity, and professionalism.

How to Reach Us

Email Support

For general enquiries, delivery questions, or return requests, please contact us at:
info@lumopaws.com

WhatsApp Business

For real-time order assistance, tracking updates, or urgent matters, please message us via:
+44 (0) 7774 322679

Support Hours

Monday to Saturday — 9:00 a.m. to 6:00 p.m. (UK Time)
We aim to respond to all messages within 24 hours.