Frequently Asked Questions (FAQ)

How do I place my order?

To place an order, follow these steps:

  • Add items to your shopping cart.
  • Proceed to checkout through our website or via PayPal.
  • Click "Checkout" on our website or "PayPal" to use PayPal checkout.
  • Enter your email, name, and delivery address.
  • If you have a discount code, enter it in the "Discount" field and click "Apply".
  • Click "Continue to Shipping Method" and verify the delivery address.
  • Click "Continue to Payment Method", enter your payment details, and click "Complete Order".

What if items are missing or incorrect when I receive my order?

Please contact us at info@lumopaws.com with your order number and an image (under 1MB). We will ship the correct item free of charge. You may keep the incorrect item as a gift.

How do I know that my order has been submitted?

You will receive an email confirmation with your Order Number and details.

I want to change items in my order. What should I do?

You may modify your order until 11:00 PM (GMT+1) on the same day it was placed. Contact info@lumopaws.com with your request.

How do I add items to my cart?

  • Go to the product page.
  • Select your preferred options.
  • Click "Add to Cart".

How do I view or manage my cart?

Click the Cart icon at the top right of the website to view items. From there, you can adjust quantities or remove items.

What browsers are supported?

We recommend using the latest versions of Google Chrome, Safari, Firefox, or Microsoft Edge for the best experience.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

How do I pay using PayPal?

Select the "PayPal" option at checkout to be redirected to PayPal for secure payment.

How do I apply a discount code?

  • Add your items and proceed to checkout.
  • Find the "Discount" field.
  • Enter the code and click "Apply".

What is your return & exchange policy?

Please refer to our Returns & Refund Policy for detailed information.

How do I return an item?

Contact us at info@lumopaws.com to initiate a return request.

What is your cancellation policy?

Order Adjustment Timeframe: You may cancel or modify your order within 6 hours of placing it.
After 6 hours or if the item is shipped: Please follow the return policy process after receiving the item.

Is ordering online secure?

Yes, our website uses SSL encryption to protect your data during transactions.

Is it safe to use my credit card on your site?

Yes, we use a secure, PCI-compliant payment gateway to handle credit card transactions.

Is my personal information private?

Yes, we do not share, rent, or sell your data. Review our Privacy Policy for more information.